If you are not satisfied with your purchase, you can request a return within 14 days of receiving your order.
Conditions
- Items must be unused, in their original condition and packaging, with all tags and accessories.
- Please keep your order number or invoice as proof of purchase.
- Digital products, and items marked as non-returnable on their product page, cannot be returned once delivered.
How to request a return
Contact us within 14 days of delivery with your order number and the reason for the return. We will confirm whether the item is eligible and how to send it back.
Refunds
Once we receive and inspect the item, we refund the amount to your original payment method; your bank or card issuer may take a few extra days to show it. For cash-on-delivery orders we will agree a refund method with you. Delivery fees are not refunded unless the item arrived damaged, defective or different from what you ordered.
Damaged or wrong items
If your order arrives damaged, defective or incorrect, contact us as soon as possible and we will arrange a replacement or a full refund, including the delivery fee.