This policy explains what personal information we collect when you use our store, why we collect it, and the choices you have.
What we collect
- Account details: your name, email address and phone number. We sign you in with one-time codes sent to your email, so we never store a password.
- Delivery details: the addresses you give us for shipping and billing.
- Order information: the products you buy, order totals, invoices and your order history.
- Payment information: payments are processed by our payment provider. We receive the payment status and a reference, never your full card number.
- Messages: what you send us through the contact form, including any order number you mention.
- Reviews: product reviews and photos you choose to publish.
- Technical information: device and browser details, the pages and products you view, and your IP address, which we shorten or convert to an irreversible code before storing it.
Why we use it
- To process, deliver and support your orders, including sharing your name, phone number and address with the delivery company.
- To send order confirmations, shipping updates and sign-in codes.
- To reply to your messages and handle returns and refunds.
- To prevent fraud and abuse and keep the store secure.
- To keep the invoices and records that tax and commercial law in Saudi Arabia requires.
- To understand how the store is used and improve it.
Who we share it with
We share only what each service needs: payment providers to take your payment, delivery companies to deliver your order, and the service providers that host and operate the store. We do not sell your personal information.
How long we keep it
We keep your information while your account is active, and order and invoice records for as long as the law requires.
Your choices
You can view and update your details in your account, delete your account at any time, and contact us to ask what information we hold about you.